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Privacy Policy
Effective Date: 11 April 2025
Information we collect: TextBuddy (“we”, “us”, “our”) collects information you provide directly to us, such as your name, email address, phone number, WhatsApp ID, and social media handles when you sign up for our services, request a demo, or contact us. We also automatically collect usage data and conversation transcripts to improve our automation.
How we use your information: To provide, maintain, and improve our services; to communicate with you (including responding to your enquiries); to comply with legal obligations; and to prevent fraud or abuse.
Sharing of information: We do not sell your personal data. We may share your information with trusted third‑party service providers (e.g., hosting, analytics, payment processors) who are bound by confidentiality agreements. We may also disclose information if required by law or to protect our rights.
Data security: We implement industry‑standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your rights: You may access, correct, or request deletion of your personal data by contacting us at privacy@textbuddy.co.uk. For users in the UK/EEA, you have additional rights under the GDPR, including the right to data portability and to object to processing.
Cookies: We use essential and analytical cookies to improve your experience on our website. You can manage cookie preferences in your browser settings.
Changes to this policy: We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
Contact us: If you have any questions, please email us at privacy@textbuddy.co.uk or use our WhatsApp chat.