Privacy Policy

Effective Date: 11 April 2025

TextBuddy (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and automation platform.

1. Information We Collect

Personal Data: Name, email address, phone number, WhatsApp ID, social media handles, and any information you provide when signing up, requesting a demo, or contacting support.

Usage Data: Conversation transcripts, response times, feature usage, and technical data (IP address, browser type, device information).

Meta/WhatsApp Data: When you connect your WhatsApp Business account, we receive limited information such as message metadata and opt‑in status as permitted by Meta’s API.

2. How We Use Your Information

• Provide, maintain, and improve our automation services;
• Respond to your enquiries and support requests;
• Analyse usage trends and optimise AI responses;
• Comply with legal obligations and prevent fraud/abuse;
• Send service updates, security notices, and (with consent) marketing communications.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Hosting, analytics, payment processors, CRM tools – bound by confidentiality.
• Meta Platforms: As required to operate WhatsApp Business API features.
• Legal authorities: If required by law or to protect our rights.

4. Data Security

We implement industry‑standard security measures (encryption, access controls, regular audits) to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Your Rights (GDPR / UK Data Protection)

If you are in the UK/EEA, you have the right to:

• Access, correct, or delete your personal data;
• Restrict or object to processing;
• Data portability;
• Withdraw consent at any time.

To exercise these rights, email us at support@textbuddy.co.uk.

6. Cookies & Tracking

We use essential cookies for functionality and analytical cookies to improve your experience. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Conversation transcripts may be retained for up to 24 months for training and compliance.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date.

10. Contact Us

If you have any questions, please contact us at:
Email: support@textbuddy.co.uk
WhatsApp: +44 7476 618838